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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at omona.brand@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at omona.brand@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at omona.brand@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at omona.brand@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at omona.brand@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at omona.brand@gmail.com.

How to Initiate a Return

Step 1: Contact our customer support team

  • Email: omona.brand@gmail.com
  • Include your order number and reason for return
  • We will respond within 1-2 business days with return authorization and instructions

Step 2: Ship your return

  • Pack the item securely in its original packaging
  • Use a trackable shipping service (recommended)
  • Send to the address provided in your return authorization email

Return Window: We accept returns within 30 days of the purchase date. Items must be returned in their original condition and packaging.

 

UK & European Union Customers Only - Your Legal Rights If you are located in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your items, without giving any reason (Cooling-Off Period).

 To exercise your right to cancel:

  • Contact us within 14 days of delivery at omona.brand@gmail.com
  • Include your order number and a clear statement of cancellation
  • Return the items within 14 days of notifying us

 For UK/EU customers:

  • Return shipping label: Provided by us at no cost to you
  • Restocking fee: None
  • Refund: Full refund including original shipping costs, processed within 14 days of receiving the returned items

 This right does not apply to:

  • Opened cosmetics and personal care products (hygiene reasons)
  • Items marked as "Final Sale"
  • Gift cards or digital products

Return Shipping Costs

For Defective or Incorrect Items:

  • We will provide a prepaid return shipping label at no cost to you
  • Full refund including original shipping costs

For Change of Mind Returns:

  • Domestic (Australia): Customer pays return shipping costs (approximately AUD $8-15)
  • International: Customer pays return shipping costs (varies by location)
  • Original shipping costs are non-refundable
  • A 15% restocking fee may apply to change of mind returns

Return Addresses

Domestic Returns (Australia):

Returns Department
omona.com.au
16 Paula Pearce Place
Bella Vista NSW 2153
Australia

International Returns:

For customers outside Australia (US, Canada, UK, France, Germany, New Zealand):

  • Contact us at omona.brand@gmail.com for return instructions
  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service with insurance
  • International return shipping typically costs AUD $15-30 depending on location

Refund Processing

Timeline:

  • Returns are inspected within 5-7 business days of receipt
  • Once approved, refunds are processed within 3-5 business days
  • Total refund time: within 14 days of receiving the returned item

Refund Method:

  • All refunds are issued to the original payment method used at checkout
  • Credit card refunds may take an additional 5-10 business days to appear on your statement, depending on your bank
  • PayPal refunds are typically processed within 24-48 hours

Refund Amount:

  • Defective/incorrect items: Full refund including original shipping
  • Change of mind: Product price minus 15% restocking fee (original shipping non-refundable)

Exchanges

We offer exchanges for:

  • Different sizes
  • Different colors
  • Defective items

How to Exchange:

  1. Contact us at omona.brand@gmail.com with your order number
  2. Specify the item you'd like to exchange and your preferred replacement
  3. We'll confirm availability and provide exchange instructions
  4. For defective items: Free exchange with prepaid return label
  5. For size/color changes: Customer pays return shipping, we cover shipping for the replacement item

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

  • Opened cosmetics and personal care products
  • Items marked as "Final Sale" at the time of purchase
  • Gift cards
  • Downloadable products or digital items

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact us immediately (within 48 hours of delivery)
  2. Email omona.brand@gmail.com with:
    • Your order number
    • Photos of the damaged/defective item
    • Photos of the packaging (if damaged in transit)
  3. We will offer:
    • Free replacement with expedited shipping, OR
    • Full refund including all shipping costs

Lost or Missing Items

If your order doesn't arrive within the expected delivery timeframe:

  1. Check your tracking information
  2. Contact us at omona.brand@gmail.com
  3. We will investigate with the carrier
  4. If the package is confirmed lost, we will send a replacement or issue a full refund

Cancellations

Before Shipment:

  • Contact us immediately at omona.brand@gmail.com
  • If we haven't shipped your order yet, we can cancel it for a full refund

After Shipment:

  • Once shipped, orders cannot be cancelled
  • You may refuse delivery or follow our standard return process once received

International Orders - Customs & Duties

  • Customs duties and import taxes are non-refundable
  • If you return an international order, you are responsible for any duties/taxes paid
  • We recommend checking your country's import regulations before ordering

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: omona.brand@gmail.com
Phone: [Your phone number if available]
Address: 16 Paula Pearce Place, Bella Vista NSW 2153, Australia
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM AEDT

We aim to respond to all inquiries within 1-2 business days.

Policy Updates

This return and refund policy is effective as of [Current Date] and may be updated from time to time. Please review this policy before making a purchase.